Frequently Asked Questions - Will consumers in Scotland have access to a pensions ombudsman?
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Yes. Two delivery models are being considered by the current Scottish Government. Either, a single Scottish Ombudsman Service – a one stop shop for consumers (including in relation to pensions) – will be established, or a specific Scottish Financial Services Ombudsman, with responsibility for handling complaints about pensions and financial services, will be established.
Source: Scotland's Future, Scottish Government, November 2013.