Frequently Asked Questions - When consumers are harmed, will there be systems in place to help them?
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Yes. We propose that in an independent Scotland there will be:
a single consumer body, which would advocate for consumers’ interests, as well as provide information and education for general consumer matters and regulated industries
local community hubs, overseen by the consumer body, where consumers could go to ask for help and receive advice on more than just the consumer issues initially raised – a consumer who is struggling to meet energy bills may, for example, have related, underlying financial or employment issues
a more efficient model of trading standards, so that the same level of service exists and the same rules apply, no matter where a consumer lives or a business operates
a single ombudsman for consumers to turn to when they cannot resolve disputes with traders, so that they can quickly and easily seek redress without going through the courts
Source: Scotland's Future, Scottish Government, November 2013.