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Yes. We propose that in an independent Scotland there will be:

  • a single consumer body, which would advocate for consumers’ interests, as well as provide information and education for general consumer matters and regulated industries

  • local community hubs, overseen by the consumer body, where consumers could go to ask for help and receive advice on more than just the consumer issues initially raised – a consumer who is struggling to meet energy bills may, for example, have related, underlying financial or employment issues

  • a more efficient model of trading standards, so that the same level of service exists and the same rules apply, no matter where a consumer lives or a business operates

  • a single ombudsman for consumers to turn to when they cannot resolve disputes with traders, so that they can quickly and easily seek redress without going through the courts

Source: Scotland's Future, Scottish Government, November 2013.